Booking & Cancellation Policy

DavidNukri — Policy

Booking &
Cancellation
Policy

STUDIO
Please respect the studio's
time and other clients.
Cancel on time —
it helps everyone.
Important
Info

Please note: All booked services require a 50% deposit. This applies to haircuts, styling, treatments and colour services. Retail products purchased directly at the studio do not require a deposit. All appointments can be changed or cancelled online free of charge at least 48 hours before the scheduled time. The deposit is refunded in full if you cancel at least 48 hours before the scheduled time. Changes or cancellations made less than 48 hours before the appointment, and no-shows, result in the deposit being retained, unless documented force majeure is accepted. Once the limit of 3 changes or cancellations within a calendar month is exceeded, an account review is triggered and temporary suspension may follow.

Haircuts & Standard Services
48 Hours
Free change or cancellation at least 48 hours before
Colour Services
48 Hours
Cancel at least 48 hours before to get your deposit back

The 48-hour deadline and the 50% deposit apply to all booked services, including haircuts, styling, treatments and colour services. Products purchased directly at the studio are excluded from the deposit requirement. These rules protect reserved studio time and encourage responsible booking. By completing a booking, the client accepts the terms below.

§ 1
General
Scope
These terms apply to all booked services at David Nukri Studio, Vodroffsvej 7, 1900 Frederiksberg C, Denmark. The deposit requirement does not apply to retail products purchased directly at the studio. The terms are drafted in accordance with Danish consumer law and EU consumer contract legislation.
Acceptance of Terms
The terms are displayed before a booking is completed via Fresha. By completing the booking, the client accepts these terms. They are also available on the studio's website and are included in the booking confirmation email.
§ 2
Changes &
Cancellation
Haircuts & Standard Services
Haircuts, styling and standard treatments require a 50% deposit at booking. They may be changed or cancelled free of charge at least 48 hours before the scheduled time. The deposit is refunded in full for a cancellation made at least 48 hours before the scheduled time or remains applied to an appointment rescheduled at least 48 hours before the originally scheduled time.
Colour Services
The same rules apply to colour services (Coloring, Highlights, AirTouch, Balayage, Bleaching). A 50% deposit is required at booking and is refunded in full if the appointment is cancelled at least 48 hours before the scheduled time. See § 6 for details.
How to Change or Cancel
All changes and cancellations are made by the client using the confirmation link received in the Fresha booking email. They are completed online. When a cancellation is made at least 48 hours before the scheduled time, the deposit refund is processed automatically. There is no need to contact the studio directly.
Late Change or Cancellation
Changes or cancellations made less than 48 hours before an appointment — regardless of service type — are treated as late changes or cancellations. The 50% deposit is retained and covers the fee described in § 5. The deposit rules in § 6 apply to all booked services.
How to Cancel

Use the link in your
booking confirmation
from Fresha

§ 3
Haircut
Categories
Choose the Right Category
When booking a haircut, please read the categories carefully and choose the one that matches your hair length and density. Thick hair requires the thick hair option, and very thick or very long hair requires the higher category. This ensures enough time is reserved for you.
If the Category Does Not Match
If your hair does not match the booked category, the studio may need to move your visit to another day, and the price will be adjusted to the correct, higher category.
Why It Matters

The right category reserves
the right amount of time.
Wrong category: rescheduling
and a higher price

§ 4
Account
Suspension
Change Limit
If a client makes more than 3 changes or cancellations in total within a calendar month, the account is reviewed and the studio may contact the client to discuss the reason.
Consequence
If the studio contacts the client and no reasonable explanation is provided, the account may be temporarily suspended and further bookings may not be permitted. The studio assesses each case individually.
Max Changes / Cancellations
3 / calendar month

Exceeding the limit
triggers review; suspension may follow

§ 5
Late Change/Cancellation
& No-Show
Late Change, Cancellation & No-Show
A late change or cancellation occurs when the client changes or cancels an appointment less than 48 hours before the scheduled time. A no-show occurs when the client does not attend and has not cancelled before the appointment starts. Documented force majeure is assessed individually.
Late Change, Cancellation or No-Show Fee
Unless documented force majeure is accepted, the 50% deposit already paid at booking is retained in the event of a late change, cancellation or no-show. The retained deposit fully covers the fee. No additional invoice or second charge is issued for the same booking.
No Additional Invoice
Because the 50% deposit is paid when the appointment is booked, the studio does not issue an additional invoice after a late change, cancellation or no-show. The deposit itself covers the charge.
Late Change/Cancellation & No-Show Fee
50%

Of the full
service price

§ 6
Deposit
All Services
Which Services Require a Deposit?
A deposit of 50% of the service price is required when booking every studio service, including haircuts, styling, treatments and all colour services. The deposit is charged automatically via Fresha at the time of booking. Retail products purchased directly at the studio are excluded.
Refund of the Deposit
The deposit is refunded in full if the appointment is cancelled at least 48 hours before the scheduled time. If the appointment is changed at least 48 hours before the scheduled time, the deposit remains applied to the rescheduled appointment. Changes and cancellations are completed online via the Fresha link.
When the Deposit is Retained
If the appointment is changed or cancelled less than 48 hours before the scheduled time, or in the event of a no-show, the deposit is retained by the studio and covers the fee described in § 5, unless documented force majeure is accepted. For a late change, the rescheduled appointment requires a new 50% deposit. Every appointment reserves studio time that may not be refilled at short notice.
Deducted from Total
If the client attends the booked appointment, the deposit is deducted from the total service price. The client never pays extra.
Legal Basis
The retained 50% deposit after a late change, cancellation or no-show is intended as reasonable compensation for lost income arising from reserved studio time. The deposit terms are clearly disclosed before booking and accepted as part of the booking terms.
Deposit
50%

All booked services
Studio product purchases excluded

Full Refund Window
48 Hours

Cancel at least 48 hours before
and the deposit comes back

Refund Policy

Refunded in full when cancelled at least 48 hours before.
Change or cancellation less than 48 hours before, or no-show: deposit is retained

§ 7
Contact &
Complaints
Questions & Complaints
If you have questions about these terms or wish to raise a complaint, please contact the studio in writing by email. We aim to respond to all enquiries within 3 business days.
Email
info@davidnukri.com
Address
DAVIDNUKRI
Vodroffsvej 7
1900 Frederiksberg C
Denmark

These terms may be updated from time to time. The current version is always available at davidnukri.com.
Last updated: July 2026

Frederiksberg, Denmark
Vodroffsvej 7, 1900
DavidNukri